Refund policy

REFUND POLICY

RETURNS & EXCHANGES

At Little Urban Apothecary Ltd., we want you to love your purchase.

We offer a 30-day return or exchange policy from the date of delivery. To be eligible, items must be unused, unopened, and in their original packaging with tags attached.

To request a return or exchange, please contact us with your order number and reason for return:

📧 littleurbanapothecary@gmail.com

Once your request is reviewed, we will provide further instructions on how to proceed.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not be eligible for return or exchange once opened or used. If you are unsure, please reach out before purchasing—we’re always happy to help.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.

Email us at:
📧 littleurbanapothecary@gmail.com

Include:

Your order number
A description of the issue
Clear photos of the item(s) and packaging

We take great care in packaging your products, but damage can occasionally occur during shipping. Please keep all original packaging materials, as they may be required to process a shipping claim.

REFUNDS

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original method of payment. Please allow a few business days for the transaction to appear, depending on your financial institution.