Privacy policy

OVERVIEW

At Little Urban Apothecary Ltd., your privacy matters to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our Services.

Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

By using our Services, you agree to the collection and use of your information in accordance with this policy.

SECTION 1 – INFORMATION WE COLLECT

When you visit our site or make a purchase, we may collect the following information:

Name
Email address
Billing and shipping address
Payment information
Phone number (if provided)
Order details and purchase history

We may also collect limited technical data such as your IP address, browser type, and how you interact with our website to help improve your experience.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfill your orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send updates, promotions, or newsletters (only if you opt in)

We will never sell or rent your personal information to third parties.

SECTION 3 – SHOPIFY & THIRD-PARTY SERVICES

Our store is powered by Shopify, and your data may be stored through Shopify’s secure data storage systems.

We may also use trusted third-party services (such as payment processors and shipping providers) to help deliver our Services. These providers only receive the information necessary to perform their functions.

SECTION 4 – PAYMENT INFORMATION

All payments are processed securely through Shopify and its payment providers.

We do not store your full credit card information on our servers.

SECTION 5 – COOKIES & TRACKING

Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic.

You can choose to disable cookies through your browser settings, though this may affect site functionality.

SECTION 6 – YOUR RIGHTS

You have the right to:

Access the personal information we hold about you
Request corrections to your information
Request deletion of your personal data (where applicable)
Unsubscribe from marketing emails at any time

To make a request, simply contact us using the email below.

SECTION 7 – DATA SECURITY

We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, or unauthorized access.

However, no method of transmission over the internet is 100% secure.

SECTION 8 – DATA RETENTION

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and support our business operations.

SECTION 9 – CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our Services indicates your acceptance of those updates.